Frequently Asked Questions

• Can I use ID3 software suite on multiple devices?

  Yes, you can install and use ID3 software suite on multiple devices since the entire suite is web based using the latest technologies. However, please note that your license may limit the number of devices you can use simultaneously.

• Do I need any special hardware to run ID3 software suite?

  ID3 software suite is designed to run on cloud or on-premise environment and does not require special and costly hardware. The flexibility of the deployment allows to use ID3 as a SaaS solution hosted on our environment or rely on your existing infrastructure (on-premise / Cloud)

• I already use a reporting software, can ID3 Suite read the data from this software?

  ID3 Administration Module can connect to different databases, Rest API and much more: the solution is fully compatible with OpenWells, WellView, Snowflake, etc.

• How often do you release updates for ID3 software suite?

  We regularly release updates for ID3 software suite to introduce new features, improve existing ones, and fix bugs. We recommend keeping your software up to date to benefit from these improvements.

• I operate in a Country with data embargo, can I implement ID3 and analyze data from HQ?

  Yes, it’s up to your decision where to physically store and transmit the data. ID3 it’s installed in Countries with restrictive data embargo regulation and it is also possible to adapt the system in order to transfer to the headquarter only specific data and KPI, granting a full compliancy to any legislation.

• What kind of support do you offer for ID3 software suite?

  We offer a full support for ID3 software suite, including functional expert team and a technical team following up on each and every issues that may arise during the usage of the platform. This translates in working together to optimize the performance of your operations.

• What is the Invisible Lost Time (ILT) and Statistical Technical Limit (STL)?

  The ILT represents the time that can be reduced during the productive time (hence invisible) which is computed relying on the Statistical Technical Limit which is the computation of an “ideal” well based on a statistically descriptive offset wells KPI (e.g., P90 of the ROP), built by phase.